Getting started with SEPA direct debits? Follow these six steps to successfully debit your clients.
Before you can debit your clients, they must first issue a mandate to you. You can have them do this using a paper mandate form or an
You can design your own mandate form, which must meet a number of requirements. Alternatively, you can use a standard mandate form.
For a SEPA business-to-business direct debit, your clients will need to sign a mandate and send it to you and also register it with their own bank using an (online) registration form.
Please note that you can only make the direct debit once your debtor’s bank has completed the registration.
eMandates let you receive mandates from your clients through your website in a way that is both secure and legally valid. This makes paper mandates a thing of the past, saving you a lot of paperwork. You can fully embed eMandates in your online sales process, which makes it very easy for your clients to issue an eMandate.
Let your clients know how much you plan to debit on which date. You can do this prior to each direct debit, or all at once for multiple debits. It doesn’t matter how you do this, as long as every client receives the notice before the debit is made.
You always submit direct debit instructions in a batch. You can create the direct debit batch in your own bookkeeping programme and submit it to us in various ways: through Internet Banking, Access Online, Access Direct OpenLink or directly to equensWorldline.
If you already know when you want to debit from the client, see below for when you need to submit the instruction to us. Submit SEPA direct debit batches in the pain.008 (xml) file format.
SEPA direct debit instructions are subject to timescales for when you need to let the client know you are going to debit their account, when to submit the direct debit batch and the last day on which your client can have the direct debit refunded.
The money is transferred to your account as soon as the direct debit is executed. Bear in mind that direct debits can be refused, revoked or refunded. In that case, some or all of the money will be debited from your account again.