If you are going to have a meeting through Video Banking, read on for more information on how to start the meeting via Microsoft Teams.
That way, you won't be distracted during your meeting.
These browsers provide the best experience.
Are your camera and microphone working properly?
That way, you won't be distracted during your meeting.
These browsers provide the best experience.
Are your camera and microphone working properly?
If you are using Google Chrome, Microsoft Edge or Safari, Microsoft Teams will open automatically. Select the 'Join on the web' option.
If you are using a different browser, download the Microsoft Teams app on your computer or laptop first.
Give permission to use your camera and microphone and check that they are working properly.
View the instructions on how to do Video Banking via Microsoft Teams.
You can use Microsoft Teams on a computer or laptop using:
Yes, you can. You will participate as a guest automatically.
Yes, you can. Video Banking runs on the Microsoft Teams program. If you use Google Chrome or Microsoft Edge as a browser, you do not need to download Microsoft Teams.
If you use another browser, you will need to download Microsoft Teams before starting your appointment.
If you use Google Chrome or Microsoft Edge as a browser, you do not need to install Microsoft Teams. The program will open automatically when you start the appointment.
We recommend that you use a WiFi network as this provides a more stable video connection. If this is not an option, you can also join a Video Banking meeting through a 4G mobile network.
No, it doesn't matter if you are logged in with an account.
If you do encounter problems, try joining as a guest using incognito mode (Google Chrome) or private mode (Microsoft Edge).
When your appointment is due to begin, we check whether you're in the Video Banking environment. If you have not joined yet, the adviser will contact you on your telephone number.
Make sure you check your contact details in the ABN AMRO app or on Internet Banking.
At the beginning of the appointment, you will be asked to allow the use of sound and video. If you have not given permission for sound and video, you can change this by clicking the lock icon next to the address bar.
If it still isn't working, try to contact your adviser through the chat.
Yes, you can. View the instructions.
