Chat with chatbot Anna. Does she not succeed in solving your problem? Then a member of staff will take over the conversation.
Accessibility
Banking in a way that suits you best
Ways of banking that suit everyone
ABN AMRO believes it is important that everyone can do their banking themselves. That’s why we’re trying to make banking as easy as possible for everyone. We’re working hard to improve our services, taking your wishes into account as well. If you need any help, you can always contact us.
Help with digital banking
Help with digital banking
Every month we organise free sessions to teach you about Internet Banking and the ABN AMRO app. Manuals and videos with explanations are also available to you.
Secure banking
We do our utmost to ensure secure banking for you, but you can also do certain things yourself to keep your banking secure.
Banking without internet or smartphone
Banking is still possible without internet or a mobile phone. You can transfer money using a transfer form, for example.
Banking tools
We have various tools to help you with banking if you have difficulty hearing or speaking, or if you are blind or partially sighted.
Banking tools
We have various tools to help you with banking if you have difficulty hearing or speaking, or if you are blind or partially sighted.
Help from someone else
If you’d rather have someone else handle your banking on your behalf, you can always authorise someone close to you. Granting power of attorney is also possible.
Withdrawing and depositing money
You may run into problems when withdrawing or depositing money. An assistant or tool like the card grabber can help you with this.
Help with Banking Adviser
Of course, you’d prefer to do your daily banking yourself. But sometimes you can't manage this and need some help. Due to a medical condition, for instance, or if you don’t have much experience with banking online. ABN AMRO is happy to help you in these cases. Our Help with Banking Advisers are here for you. Want to find out more? Our adviser Anneke will tell you all you need to know.
Our Information on Accessibility
On 28 June 2025, businesses and organisations within the European Union must comply with the European Accessibility Act (EAA). This legislation is intended to improve the accessibility of products and services for people with disabilities.
In this document , we explain which rules apply to accessibility and how we, as a bank, comply with them, both now and in the future. You will also read what you can do if you feel something is not working properly.
