A loved one dying is a painful time in your life. It’s also a time when you need to make a lot of arrangements, even though that’s the last thing you want to be thinking about. If the deceased was a customer with ABN AMRO, there are a few things you’ll need to know and do. But don’t worry — we’ll be there to help you. You can inform us of the death online.
You can inform us of a death online. If you are an ABN AMRO client, please be sure to log in with your own account when doing so. If you have a Dutch death certificate, please let us know the certificate number on the form. If you do not have the certificate to hand, you can still fill in the form. We will ask you to send us a copy of the death certificate later.
You will receive confirmation by email within a few minutes of reporting the death. You will then receive your reference number within 2 working days. Whenever you contact us about the death you reported, please try to have your reference number ready to hand.
After several working days, we will let you know by email or post which documents we need from you to be able to settle the estate. Documents we may need include a certificate of inheritance or a certificate of executorship.
If the account is registered solely in the name of the deceased, the authorised party will no longer be able to use the account. As soon as it is clear who the executor is, this person will be able to use the account. Until that time, the account will be registered in the name of ‘Estate of ....’ and no transfers can be made.
If you have (or another person has) a joint account together with the deceased, you (or the other person) can continue to use the joint account and the associated debit card(s). We will only block the debit cards and credit cards that are in the deceased’s name or the additional credit cards of which the deceased is the main cardholder. Any authorisations will remain active.
If you urgently need to make a payment on behalf of the deceased, e.g. for the rent, mortgage, gas, water and electricity bills, or for the funeral, we will often be able to take care of this for you. Read more about how we can help paying bills following a death.
If any other banking matters need to be arranged, we would be happy to help you.
If we need any documents from you, we will tell you in the email we send you. Please send these documents in a single
Once we have received all of the required documents, we will process the estate within 15 working days.
If you would like to speak to a person or you have questions, please call our special service desk, the Nabestaandendesk . Lines are open from 9am to 5pm Monday to Friday.