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Know Your Client investigation

Get to know each other

We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. For that reason, we have a Know Your Client Centre, also known as KYC Centre.

What does the Know Your Client Centre do?

We want to be able to offer you safe banking services, always. We do this by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. 


Our Know Your Client Centre (KYC Centre) carries out client investigations. We may contact you if we have questions about your data. Together we can create a safe financial environment. We need your help to achieve this.

Why will we contact you?

We can contact you if your data isn't up to date. Or if we have questions about your transactions. Together, we ensure that you can continue banking with us securely.


Please note! Scammers are constantly coming up with new ways to steal money from you. Therefore, arrange your banking wisely and always adhere to the 5 security rules.

The KYC Centre carries out checks on both new and existing customers

Which information could we ask for?

This differs depending on the subject. It is important that we always have the following information: 

  • Up-to-date personal and contact details; 
  • Information into our clients' work activities; 
  • Information about activity on the bank account(s); 
  • Information about the origin of our clients' assets; 
  • If applicable, a statement about negative media reports about our clients.


Do you need more information about the documents we may ask for? Then please visit this page.

How does online identification work?

Have we asked you to provide your ID? This page explains the steps you need to take. 

Frequently Asked Questions

Our analysts can contact you with the following email addresses:

  • kyc.klantinformatie@nl.abnamro.com (Data team)
  • kycservices@nl.abnamro.com (KYC desk clients)
  • cb.contactteam@nl.abnamro.com (KYC desk clients)
  • contact.bw@nl.abnamro.com (KYC desk clients)
  • contact.bwz@nl.abnamro.com (Business Client Projects)
  • contactteam.tm@nl.abnamro.com (Client Outreach Team)
  • groupcddsupport@nl.abnamro.com (KYC Centre/Group CDD)
  • know.your.client.centre@nl.abnamro.com (KYC desk clients)
  • KYC.SME@nl.abnamro.com (KYC desk clients)
  • ncto.commercial.banking@nl.abnamro.com (KYC Desk NCTO new clients)
  • zakelijkklantworden@nl.abnamro.com (KYC Desk NCTO new clients)
  • contact.rvw@nl.abnamro.com (Business Client Projects)
  • contact.kvk@nl.abnamro.com (Business Client Projects)
  • contactcb@nl.abnamro.com (Business Client Projects)
  • contact.iv@nl.abnamro.com (Business Client Projects)
  • onpersoonlijkepassen@nl.abnamro.com (Business Client Projects)
  • cyberveiligheid@nl.abnamro.com (Business Client Projects)
  • contact.dr@nl.abnamro.com (Business Client Projects)
  • contact.idme@nl.abnamro.com (Business Client Projects)

Always include your reference number in the subject line when you respond to our emails.

For information about your personal account, we will use different email addresses. You can find these email addresses here.

1. We need to be able to reach you when necessary

To keep your banking safe, it is important that we can reach you when necessary. For instance when we have questions or if we see strange transactions in your account.

2. Contact

If we have any questions, we will contact you in writing and/or by telephone. We may contact you just once, or several times.

3. Information and documents

If we need more clarity, we may ask you for information and documents. We will ask you for information if we need to assess whether your business activities align with your account usage.

4. Investigations

We analyse your information and documents in order to gain clear information. If the information is still unclear or we require further information, we may contact you again.

5. Final steps

Once we have clear, correct information, we will close the investigation. NB: information and transactions are constantly monitored. We will contact you periodically for up-to-date, correct information.

1. We need to be able to reach you when necessary

To keep your banking safe, it is important that we can reach you when necessary. For instance when we have questions or if we see strange transactions in your account.

2. Contact

If we have any questions, we will contact you in writing and/or by telephone. We may contact you just once, or several times.

3. Information and documents

If we need more clarity, we may ask you for information and documents. We will ask you for information if we need to assess whether your business activities align with your account usage.

4. Investigations

We analyse your information and documents in order to gain clear information. If the information is still unclear or we require further information, we may contact you again.

5. Final steps

Once we have clear, correct information, we will close the investigation. NB: information and transactions are constantly monitored. We will contact you periodically for up-to-date, correct information.

Creating a safe banking environment

We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. This video explains how we do that.