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Providing your ID

Safely via the ABN AMRO app or Internet Banking

Did you receive a message from us asking you to provide your proof of identity (ID)? We need your valid ID to verify that the details on your ID match the information known to us. On this page, we explain how this works, and how you can provide your ID easily, safely and quickly. 

Provide ID now

How to provide your ID

Step 1: Log in

Step 2: Grab your ID

Step 3: Scan your ID

Step 4: Take a picture of yourself (selfie)

Step 5: Done!

 

Watch the video to the right for a more detailed explanation of the steps. 

 

Safely providing your ID

Secure banking is important, as is your personal data. That’s why you can only provide your ID via the ABN AMRO app and Internet Banking. These are your own secure online banking environments where you can always access your messages and securely provide, check, change and confirm your data when needed.

Tips for successfully providing your ID

Smartphone and tablet

General

Use the most recent version of the app

  • Download it from the App Store (Apple) or Play Store (Android). 

Clean the camera

  • Clean your phone or tablet’s camera lens. Do this before you start. 

Make sure you have a strong internet connection

  • If you have a weak Wi-Fi connection, try using 4G or 5G. 
Scanning your ID

The following are valid IDs:

You can use the following ID documents:

  • Passport (Dutch or international)
  • Driving license (Dutch)
  • ID card (Dutch or European)
  • Residence permit (Dutch)

Place your ID on a light-coloured background

  • This ensures that the details on your ID are clearly visible. 

Not able to scan

  • Try again with a different type of ID. 

Don’t have a smartphone or tablet?

  • No problem. Ask a trusted family member or friend to lend you their smartphone or tablet. Once you have successfully provided your ID, we recommend you to delete the scan or selfie from their device.  
Taking a selfie

Taking a selfie  

Remove your glasses for the selfie

  • If you wear glasses, remove them before taking a selfie. 

Choose a space where there is enough light

For example, stand facing a window to make sure that the light falls on your face. 

Choose a space with a plain background

  • This makes the camera focus mostly on your face, resulting in a clearer and more sharply defined selfie. 

Tips for successfully providing your ID

Smartphone and tablet
Scanning your ID
Taking a selfie

Smartphone and tablet

General

Use the most recent version of the app

  • Download it from the App Store (Apple) or Play Store (Android). 

Clean the camera

  • Clean your phone or tablet’s camera lens. Do this before you start. 

Make sure you have a strong internet connection

  • If you have a weak Wi-Fi connection, try using 4G or 5G. 

Scanning your ID

The following are valid IDs:

You can use the following ID documents:

  • Passport (Dutch or international)
  • Driving license (Dutch)
  • ID card (Dutch or European)
  • Residence permit (Dutch)

Place your ID on a light-coloured background

  • This ensures that the details on your ID are clearly visible. 

Not able to scan

  • Try again with a different type of ID. 

Don’t have a smartphone or tablet?

  • No problem. Ask a trusted family member or friend to lend you their smartphone or tablet. Once you have successfully provided your ID, we recommend you to delete the scan or selfie from their device.  

Taking a selfie

Taking a selfie  

Remove your glasses for the selfie

  • If you wear glasses, remove them before taking a selfie. 

Choose a space where there is enough light

For example, stand facing a window to make sure that the light falls on your face. 

Choose a space with a plain background

  • This makes the camera focus mostly on your face, resulting in a clearer and more sharply defined selfie. 

Frequently asked questions

Is it safe to provide my ID via Internet Banking or the ABN AMRO app?
We do everything we can to keep your personal data safe. In Internet Banking and the ABN AMRO app, all data are encrypted and sent via a secure connection. Our website is secured (you can recognize this by the 'https' at the beginning of the url). Our app also meets the latest cybersecurity standards. 
 
For more information and tips for secure banking, go to:
I can’t scan the QR code. What do I do?
If you have trouble scanning the QR code with your camera, please download a QR scanner. You can find one in the Apple App Store or in the Google Play Store.
I don’t have a smartphone or tablet. What do I do?
Not to worry. You can use someone else’s smartphone or tablet. If you don’t have access to a smartphone or tablet, you’re welcome to call our Personal Data Service Desk . We’re happy to help.
I can’t scan my ID or take a picture. What do I do?
Please carefully follow our instructions for scanning your passport, driving licence or other form of ID and taking a picture. A few more tips: 
 
  • If your ID is not working, try again with a different ID. 
  • Try to provide your ID with a different device.  
  • Use a different browser or close all screens and try again. 
  • Not working over wifi? Try again using 4G. 
  • Also check the tips in steps 3 and 4 at the top of this page, under the heading 'How to provide your ID'. 
Still not working? You’re welcome to call our Personal Data Service Desk .
Can ABN AMRO ask me to show all the data on my ID?
Yes. When you provide us with your ID, it is important that all the data are visible. This includes your Citizen Service Number (BSN) and your passport photo.

  • We can ask for your BSN, because we need it to share legally required information with the Dutch Tax and Customs Administration (see ‘Can ABN AMRO ask me for my Citizen Service Number (BSN)?’).
  • We need a passport photo to ensure that we can properly identify and verify our customers (see ‘What will ABN AMRO do with my selfie?’ for more information about this verification).
How does ABN AMRO save the scan of my ID?
We keep the scan of your ID in our records. A watermark will be placed over the ID. ABN AMRO keeps this scan for up to seven years after a customer has left the bank.
What will ABN AMRO do with my selfie?
When you provide your ID using your smartphone or tablet, we’ll also ask you to take a selfie. We’ll keep your selfie on file for as long as we keep a record of your ID. We must be able to show by law that we have properly identified and verified our customers. We won’t use your selfie for any other purposes.
Can ABN AMRO ask me for my Citizen Service Number (BSN)?
Yes. Passing on financial information to the Dutch Tax and Customs Administration is a legal requirement. We can only do this if we have your BSN, TIN and/or SSN. If the Dutch Tax and Customs Administration has all your data, you can use the helpful pre-completed tax return.
 
We also need our clients’ BSN for the deposit guarantee scheme of the De Nederlandsche Bank (Dutch Central Bank).
 
For more information about your BSN, please visit the website of the Dutch Data Protection Authority. 
Do I receive a confirmation after providing my ID?
If we ask you to provide your ID and you have done it, we will send you a confirmation that your data has been processed. This may take a few days. 
 
If your attempt to provide your passport, driving licence or other form of ID was unsuccessful, you will automatically receive a new message from us asking you to provide your ID again.
What does ABN AMRO do with my personal data?
If you bank with us, we use your personal data. There are rules for handling personal data and we follow them. 
 
It goes without saying that we can’t just ask for or use your personal data. We can only do so for good reason. To guarantee your security while you bank, we need your details to be complete and up to date.
 
Read our Privacy Statement to find out more about how we handle personal data.
I need help. Who do I contact?
If you need help, you’re welcome to call our Personal Data Service Desk . We’re happy to help.